We are always working hard to ensure your package arrives as soon as possible.
Please understand that some factors like weather, high postal traffic, and the performance of shipping companies are outside of our control.
Our carriers apply a surcharge to certain UK Islands, Northern Ireland and the Scottish Islands, unfortunately we have to pass this charge on to our customers. This does not affect all products and services, those that we can send via Royal Mail are charged at a flat rate. Whilst we do not want to pass on surcharges to our customers we are unable to absorb the full cost of sending to these locations.
When you place an order with us, we like to make sure our delivery charges are plain and simple to understand. It may seem like a heavy read but it will answer all your delivery enquires.
We send our orders from our warehouse via Royal Mail or DPD, subject to stock availability and security checks. The delivery method used is based on the size, weight and value of the order.
Any parcel being delivered by DPD courier will require a signature on arrival. If you are not at home the driver will leave an information card.
You can track the progress of your parcel on either DPD or Royal Mail website.
We accept payment by PayPal only (Can accept all kind of credit cards). Please pay as soon as possible after winning an auction, as that will allow us to post your item to you sooner. Before buying, please make sure your delivery address is correct. If not, please correct it before payment. We can only deliver to the address given at the checkout.
You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging.